Please expect shipping delays due to the COVID-19 outbreak. We are working diligently and to the best of our ability to ensure the safe delivery of your orders.
DOMESTIC AND INTERNATIONAL ORDERS
All orders are processed within 7-10 business days. Peak times (such as holidays) or a high volume of orders may delay shipment. Note that custom orders are made-to-order and require 2-4 business weeks to be produced before they are shipped.
Please allow additional days in transit for delivery. Once an order is shipped, delivery typically takes about 5-7 business days for domestic orders and 7-21 business days for international orders depending on the country.
If your item does not arrive within 20 business days after it is shipped, please contact us immediately at firstname.lastname@example.org
with your order number so that we may assist you regarding the status of your order. Orders depending on the destination in the world may take longer due to couriers and customs inspections. Please take this into consideration when waiting for the arrival of your order.
Once your order is fulfilled, a tracking number will be sent to the email address the order was placed under.
By purchasing from www.thesunjewelers.com, you are in agreement with these terms of service.