Q: Can I wear my jewelry in the shower?
A: All jewelry sold on the site is non-tarnish 925 sterling silver and stainless steel. It will not turn your skin green nor will it rust. However, we recommend keeping your jewelry away from excess water in order to maintain its shiny finish. Although direct contact with water may not alter the color of your jewelry, it could dull its shine over time. For more tips on how to properly care for your jewelry, please refer to our guide on Jewelry Care.
Q: My package has been marked as delivered even though I haven't received it. Where is it?
A: When this occurs, please make sure to first check in with your neighbors to see if they accidentally received your package. Make sure to also check the surrounding area of your home to see if your package was dropped in an unconventional spot, such as the back door. If you still can't locate your package, this means that our mail carrier, USPS, prematurely scanned your package as delivered even though it has not been actually delivered. Typically, your package will arrive within 1-3 days after it is prematurely marked as delivered. If your package does not arrive within a week, you must contact USPS for further assistance regarding the location of your package. For more information on shipping and delivery, please refer to our Shipping Policy.
Q: Can I get a refund if I order the wrong size?
A: Unfortunately, we do not offer refunds to those who order the incorrect size. We strongly advise customers to learn their jewelry size and to be conscious of the items they place into their carts before purchasing. Please refer to our Refund Policy to learn more about what qualifies for refunds. For additional support in finding the correct size, please refer to our Size Guide.
Q: How can I track my order?
A: There are multiple ways to track your order:
1) Refer to the tracking number included in your shipping confirmation email. Once your order ships, a shipping confirmation with a tracking number is sent to the email on file. Click on the hyperlinked tracking number to easily track your order.
2) Visit our Track Your Order page. You will have the option to either enter your order number (e.g. #TSJ-XXXX / make sure to input it in this exact format) and email, or just your tracking number. Either option will inform you of your order status once you click the "Track" button.
3) If you have an account (recommended), log in to easily access and track your orders.